Job Description

Primary Purpose of Organizational Unit
The Student Success and Retention (SSR) unit is dedicated to empowering students with integrity and compassion, utilizing strengths-based programming and collaborating with campus partners to support student success through to degree completion. The unit engages in data informed strengths-based retention and student success practices including, but not limited to:
Advocating for policy changes that hinder student success
Using data to inform and elevate strengths-based, intentional outreach
Employing strategic technologies to support student success and retention
Building and sustaining campus partnerships
College Stdnt Engagement, Enrllmnt & Retent - 301 College
College/School Information
Student Engagement Enrollment and Retention – Academic Affairs
University Information
The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.

The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.
Location of Workplace Main UNCW Campus
Brief Summary of Work for this Position
The Technology Assistant understands that technology is an integral part of Student Success and Retention (SSR) initiatives. The Technology Assistant is responsible for providing technical support to departmental users and campus partners by troubleshooting problems with SSR platforms and assisting in implementing corrective actions in a timely manner.

Additional duties include:
Assisting with maintaining all SSR technology platforms SOPs.
Troubleshooting platform problems when offices have issues with Starfish, Ocelot, and any other SSR platform.
Working with Starfish Support on technical issues.
Assisting with the assessment of all SSR platforms.
Collaborating regularly with the EAB project consultant and Ocelot representative to stay up to date on product features and best practices.
Assisting the Retention Specialist with developing and maintaining retention documents and platforms to support student success and retention.
Launching and maintaining Sammy chatbot for new departments, colleges, and schools.
Assisting the Assistant Director and Starfish System Administrator with continual training and education of technology platforms for departments, colleges, and schools.
Managing enterprise continuity of Starfish and Ocelot service when Assistant Director and or Starfish System Administrator is unavailable.
Must adhere to university standards and best practices.
Ensures compliance with all IT policies, procedures, and standards including change management.
Maintain accurate inventory of systems, applications, and data and provide to ITS at least annually.
Consistent communication with TAC on all technical issues with a broad impact to UNCW Faculty, Staff or Students.
Contact ITS prior to the purchase or implementation of any new software, hardware, or other IT solutions.
Additional duties as assigned.
Minimum Education and Experience Requirements
Graduation from high school and one year in the field of technology related to the positions’ role. Computer coursework may be substituted year for year for the required experience; or an equivalent combination of education and experience.
Preferred education, professional skills and experience
Bachelor’s degree with focus on analytics, computer science, or related field.
2 years of work experience with CRM platforms or databases.
2 years of work experience with student data platforms such as Starfish, EAB, Banner, or other similar data platforms.
Proven knowledge and experience using Microsoft Office365 software, specifically proficient in the use of Publisher, Outlook, Word, Excel, PowerPoint, Microsoft One Drive, Forms, TEAMs, Starfish, SSRS Banner 9, Slate, Tableau, etc.
Demonstrated ability to organize numerous projects requiring attention to detail and consistently meet deadlines.
Ability to work effectively and maintain confidentiality with students and their families, faculty, staff, and alumni.
Experience with quantitative and qualitative research data and drafting reports.
Strong data analytics skills.
Excellent oral and written communication skills.
Ability to work well both independently and in a team environment.