Job DescriptionSpecial Instructions to Applicants
Each applicant is required to provide (as attachments to the online application) the following supplemental documents: (1) letter providing some detail of the applicant’s qualifications and interest in the position; (2) current resume/CV; (3) the names, addresses, and telephone numbers of at least three professional references. If you are unable to attach the supplemental materials to the online application please contact Human Resources for assistance:
For inquiries and additional information, please contact: Human Resource Services via email at firstname.lastname@example.org or call 541-552-8553.
Appointment Basis 12 months
FTE 1.0 FTE (20% furlough)
Department User Support Services
Job Location Ashland (15 A)
Salary/Rate $2,644/month @ 1.0 FTE (This position will be subject to a 20% furlough ($2,115.20/month @ 20% furlough))
Benefits Eligible Yes
Appointment Type Classified
Classified Position Type Regular
Information Technology (IT) provides information resources and technology services to the entire campus community, in support of the academic mission. IT also provides technical assistance in the design, acquisition, installation, and maintenance of the campus systems, media, and telecommunications infrastructure including; desktop computer equipment; institutional databases; enterprise-wide applications; technology equipped classrooms, distance learning classrooms, telecommunications systems; centralized access to a campus-wide software library, remote on-line services, open-access and program specific computer labs, consulting, training, and user support. Information Technology provides assistance to University leadership in strategic planning for technology initiatives which strengthen both efficiency and effectiveness. The purpose of this position is to systematically improve IT literacy, support faculty and staff computing, and encourage effective and appropriate use of IT resources for teaching, learning, research, and administrative work of the university. This position supports the Division of Business, Communication & the Environment, Grants and Contracts department, Interactive Marketing and Media Relations, Institutional Research, National Parks Service, Student Health and Wellness Center, University Seminar and other departments as needed. This position is responsible for the repair, configuration and maintenance of desktop and mobile hardware, software applications, network printers/ print servers and other peripheral devices campus-wide. Some of the specific duties performed include: responding to user requests; creating, modifying, disabling, or deleting a user account, group, or distribution list; troubleshooting and repairing user accounts, permissions, or authentication problems in a variety of systems including Active Directory, Windows, Macintosh, Google, Moodle, etc; following established procedures; managing permissions on electronic data storage; creating, removing or modifying a network printer; planning, scheduling and coordinating the installation of computer equipment and telephones; supervising student staff install and repair technicians; monitoring selected Help Desk service queues; maintaining inventory records for hardware and software; managing equipment replacement of faculty/staff computers and printers, providing advice to faculty/staff for information technology related purchases. Strong customer service and training skills must be used to address issues and ensure user satisfaction. Training includes not only one-on-one user training but may also include classroom training and the training of student help desk employees in procedure, documentation, customer service and common issue resolution. This position reports to the Client Services Manager and collaborates with every IT unit within the Information Technology Organization. Southern Oregon University is an equal access AA/EOE committed to achieving a diverse work force and, as such, is an inclusive campus community dedicated to student success, intellectual growth, and responsible global citizenship.
This position performs work at Level 1 of the IT compentency series. Level 1 is designed for those who apply general knowledge to address common problems of a limited scope and/or contribute to group tasks. Typically works under direct supervision.
Southern Oregon University is a welcoming community committed to inclusive excellence and the celebration of diversity. Without diversity, our educational process is diminished. Working together in support of our commitment to diversity, we strengthen and enrich our role as learners, educators and members of a tightly connected global community. We encourage those who share in our commitment to diversity, to join our community and we expect all our employees to demonstrate an ability and desire to create an inclusive campus community.