Job DescriptionJob Summary
Lead large scale multiple complex projects and/or teams using multiple technologies with possible school or university wide impact.
Reporting to the Director, Teaching and Learning Technologies, the Associate Director for Teaching and Learning Technologies Support is responsible for leading and adapting support strategies and operational excellence for online, hybrid, and traditional classroom instruction for Harvard Medical School’s Doctoral, Graduate, and Executive and External Education programs. Managing a team of instructional design, online learning training, and support, and specialized classroom and clinical simulation technology specialists, this position will interface with program staff and leadership to ensure technical support and training needs are met by aligning existing and emerging technology available within the school, university, and academic marketplace to the needs of the faculty, staff, and student experience. In conjunction with the Director, Teaching and Learning Technologies, the Associate Director for Teaching and Learning Technologies Support will be responsible for coordinating and conducting needs analysis documentation for various academic programs’ technology opportunities and gaps to help guide and inform the overall technology systems roadmap for Harvard Medical School’s academic mission areas.
Working across the IT organization at Harvard Medical School and the University, this position will be responsible for identifying opportunities, leveraging expertise, and implementing and adapting timely and appropriate outreach, training, and support for the wide array of tools available. Success in this role hinges on maintaining a focused team of specialized support and training staff, consistent communication with our constituencies, and a strong focus on continual quality improvement of teaching and learning technology tools, services, and student experience for all of Harvard Medical School. This position will manage 8-12 staff, customer relationships, budgets, and the daily operations of teaching and learning support, training, and user experience for Harvard Medical School.
Due to the nature of the varying academic programs at Harvard Medical School, some off-hours work and weekends may be required.
Responsibilities of this position include:
Work with residential, graduate, continuing, and distance education program leadership to establish and maintain relationships for technology opportunities and requirements
Assist the Director, Teaching, and Learning Technologies in advancing the strategy and mission of Information Technology for the educational mission.
Maintain budgets and financial projections for teaching and learning technology used throughout the school
Build adoption and shepherd a new generation of software and technology solutions in support of our educational mission
Effectively communicate projects’ progress up, down, and horizontally across the organization in conjunction with the IT Project Management Office.
Lead and participate in governance committees related to various teaching and learning technology needs and prioritization of technology projects
Maintain close relationships through committees and partnerships with central University programs and other Medical Schools
Manage and oversee contracts and activities performed by 3rd party vendors or external contractors
Consistently deliver timely and effective communications regarding department activities and offerings to the community
Typical Core Duties
Responsible for effective staff management, including hiring and orientation, training and development, workflow and performance management, and the promotion of an inclusive and innovative work environment
Design solutions and lead multiple projects
Determine and coordinate budgetary and staffing resources (internal, vendor)
Encourage partnership and shared risk
Resolve competing priorities
Oversee all aspects of project portfolio throughout project lifecycles to ensure completion within the defined scope, quality, time and cost constraints
Use knowledge of strategies and priorities at multiple levels to set and review project portfolios and balances work activities in the portfolio
Absorb and leverage project related technology to ensure effective project management and collaboration
Apply Harvard University’s IT technical standards and best practice
Provide training to clients/staff
Abide by and follow the Harvard University IT Code of Conduct
Minimum of seven years’ post-secondary education or relevant work experience
Additional Qualifications and Skills
Knowledge of Microsoft Office Suite, advanced Excel skills
Knowledge of information technology applications, processes, software and equipment
Knowledge of advanced IT project management principles (e.g. Agile) and software
Demonstrated cross-functional project leadership experience
Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor
Attitude that supports an Agile working environment
Demonstrated experience in managing learning management systems, video applications, student assessment and engagement tools, course design & development, and supporting staff
Applied knowledge of instructional technology design in a higher-ed settingPrevious experience managing a team of technology experts in a service-delivery setting.
Demonstrated experience in vendor and 3rd party system integration, administration, and integration.
Demonstrated experience motivating staff and faculty in teaching and learning technology adoption
Effective communication skills in meeting, formal presentations, and written documents is crucialProven ability to lead projects and resource them successfully, for project success
Advanced degree or coursework in technology or education desired but not essential.
Working effectively within a culture inclusive of individuals with diverse backgrounds, styles, abilities, and motivations, and appreciate and leverage the capabilities, insights, and ideas of all individuals.
Certificates and Licenses
Completion of Harvard IT Academy Project Management Foundations course (or external equivalent) preferred
PMP or other relevant certification and experience preferred, e.g., Scrum Master
Work is performed in an office setting
Harvard Medical School strives to cultivate an environment that promotes inclusiveness and collaboration among students, faculty and staff and to create new avenues for discussion that will advance our shared mission to improve the health of people throughout the world.