Job DescriptionDescription of primary duties and responsibilities:
Primary Purpose of the Organizational Unit:
To support the mission and strategic priorities of the University, Information Technology Services (ITS) strives to meet the rapidly evolving technology needs of the University by providing current, reliable, and secure resources (hardware, software, and applications) while facilitating a great user experience.
Description of Work Continued:
Primary Purpose of the Position:
This is analytical work in providing consultation, support and /or training for the business, research, and academic/instructional functions of customers. Employees may provide support for academic/instructional initiatives, hardware, applications, operating systems, and networking. This function requires a broad understanding of a variety of technologies to effectively support customers. These employees are not usually involved in application development or network design; but may participate in system integration, instructional media support and network analysis activities. This work requires particularly strong communication skills, an ability to interact effectively with a broad range of customers and an ability to use a variety of technical resources for providing this support. Employees at this level may provide routine and non-routine support for a broad range of technologies or provide in-depth support for a more narrowly-defined area of technology. These employees may be responsible for oversight of programs or projects.
Minimum Education and Experience Requirements:
A Master’s Degree with 2-4 years of experience in the information technology field, or a Bachelor’s Degree with 3-5 years of experience in the information technology field.
Knowledge skills and abilities:
A Master’s Degree with 2-4 years of experience in the information technology field.