Job DescriptionDescription of the Job
This position is designed for applicants who have experience managing inventory, fixed-assets, and handling logistics operations such as shipping, receiving, and tracking equipment as well as technical support skills and experience providing desktop support for academic computers such as podium computers, loaner laptops, and lab computers. The LCC team manages over 1000 individually-tagged pieces of computer equipment. We use several methods and tools to keep track of our equipment and comply with university and state policies. This positions will assist full-time staff with the following tasks including but not limited to:
Physical receiving, unboxing, scanning, transportation/relocation, and tagging of new equipment
Assistance preparing and transporting new equipment for installation
Assistance preparing and transporting existing equipment for uninstallation and surplus
Scanning and tracking of fixed-assets and other equipment to maintain an accurate inventory at all times
Reviewing, recommending, implementing, and adjusting to new policies, procedures, and processes
Maintenance of departmental wiki documentation around processes, procedures, and policies relating to management of equipment/fixed-assets
Occasional installation support of computers assisting with imaging and deployment of new software.
At least several months of experience working with inventory systems, managing equipment inventories, and working with fixed-asset inventory processes.
Knowledge and experience with asset management techniques, processes, and procedures.
Several months to a year minimum experience in IT support and/or customer service role or demonstrated proficiency in skills required for position. May have industry certifications already but not required.
Intermediate understanding of general computing
Basic to intermediate understanding of operating system imaging concepts and practices
Intermediate proficiency supporting/repairing desktop, laptop, and tablet computer hardware
Basic understanding of network concepts such as routing, switching, and layers of the OSI model
Excellent customer service and communication skills
Intermediate understanding of audio/video cables and processing equipment
Proficiency and prior experience in the tech support field and/or in a customer service role
Demonstrated ability to work independently
Demonstrated experience working in and fostering a diverse faculty, staff and student environment or commitment to do so as a staff member at VCU.
CompTIA A+ certification (applicants who do not possess this certification must complete certification within 12 months of hire date; reimbursement available)
Microsoft and Cisco Certifications are highly desirable
Additional industry certifications relevant to this position will be given additional consideration at the time of interview
Knowledge of Banner for management of fixed-assets.