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Director of One-Stop Student Success Center

Ball State University

Muncie, IN

Job posting number: #7087080 (Ref:BSU27615)

Posted: October 13, 2021

Application Deadline: Open Until Filled

Job Description

The Director of the One-Stop Student Success Center will lead and manage day-to-day operational activities of the student centered One-Stop. The Director will ensure the One Stop provides seamless, integrated, and efficient services throughout the entire student life cycle. The center will include cross-functional student solutions for student billing and payment, financial aid, registration activities, transcripts, academic progress, FERPA and other miscellaneous student services. This role will have a focus on creative implementation of new and existing structures while providing daily leadership and assessments of key performance and project metrics. The Director will stay current on new and evolving strategies and tactics with student support to ensure continuous improvement efforts related to the One Stop functions. Other primary responsibilities include setting goals and strategic direction, implementing policies, procedures, business processes, systems usage and integration, and staffing oversight including hiring, coaching, supervising and evaluating. This position requires a high level of professional judgment and excellent communication skills. 


Spelman Johnson is handling this posting and receiving applications.  The link to their posting can be found at: https://bit.ly/2Y0CgUm

Founded in 1918, Ball State University (BSU) is recognized for embracing beneficence and the enduring values of excellence, innovation, courage, integrity, inclusiveness, social responsibility, and gratitude. Located in Muncie, Indiana, with satellite campuses in Fishers and Indianapolis, BSU is committed to providing an innovative, learner-centered learning experience in a welcoming, collaborative culture that inspires passion and purpose for a fulfilling career and a meaningful life. Ball State University currently enrolls over 22,500 students engaged in undergraduate, graduate, certificate, and specialist programs, and BSU prides itself on maintaining a welcoming environment for a diverse population of students of all ethnicities, genders, identities, faiths, and backgrounds. As a public research institution, BSU offers 120 undergraduate majors and 94 graduate disciplines, and boasts a 16:1 student-faculty ratio. Ball State is ranked #1 in the country in College Magazine's "Top 10 Campuses for Students with Physical Disabilities,” and, for the fifth year in a row, has earned the “Higher Education Excellence in Diversity Award” from Insight into Diversity.

Job Function:

The Director of the One-Stop Student Success Center will lead and manage day-to-day operational activities of the student centered One-Stop. The Director will ensure the One Stop provides seamless, integrated, and efficient services throughout the entire student life cycle. The center will include cross-functional student solutions for student billing and payment, financial aid, registration activities, transcripts, academic progress, FERPA and other miscellaneous student services. This role will have a focus on creative implementation of new and existing structures while providing daily leadership and assessments of key performance and project metrics. The Director will stay current on new and evolving strategies and tactics with student support to ensure continuous improvement efforts related to the One Stop functions. Other primary responsibilities include setting goals and strategic direction, implementing policies, procedures, business processes, systems usage and integration, and staffing oversight including hiring, coaching, supervising and evaluating. This position requires a high level of professional judgment and excellent communication skills. 

Minimum Education:

Bachelor’s degree from an accredited college or university. 

Preferred Education:

Master’s degree.

Minimum Experience:

Five or more years of progressively more responsible work experience in a customer-service focused and/or operations related function. Demonstrated strong experience managing staff in high volume setting within an everchanging environment. Demonstrated strategic planning and executing; reporting of ROI/KPI, and continuous improvement. Project management experience.

Duties and Responsibilities:

  • Provide data-inspired leadership and decision making in the operations of the One-Stop Student Success Center.

  • Plan, prioritize, implement, and execute excellent student-centered services and activities that contribute to the university's goals and objectives. 
  • Guide, lead, mentor, coach, and empower staff to provide excellent student services and encourage forward thinking, problem solving, continuous improvement, and professional development; hire, train, and assess employees. 

  • Support students and staff with complex issues; resolve referrals from other offices; solve or escalate complicated issues using professional judgement and individual discretion.

  • Collaborate with other units and offices to solve serve issues that may arise; ensure streamlined, effective communication and promotions. 
  • Provide reports and data when requested by administration.
  • Stay current on trends, new emerging systems and services by attending conferences, workshops, webinars; participating in consortiums; reading researched best practices, etc.

  • Represent the One-Stop internally and externally, as needed.
  • Perform other related duties as assigned.


At Ball State University, we recognize inclusive excellence as an integral endeavor to fulfill our University’s mission and our strategic plan. We recruit, support, and retain a diverse population of students, faculty, and staff. We encourage and reward diversity of thought. We promote a work environment that encourages and rewards innovation and creativity. We pledge to keep Inclusive Excellence at the highest level of institutional importance and as a foundation in all that we strive to do. Our over-arching goal for Inclusive Excellence is to adopt a university-wide Inclusive Excellence approach to academic, administrative support, and service functions of the university. We believe Inclusive Excellence must be infused in every step we take.


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More Info

Job posting number:#7087080 (Ref:BSU27615)
Application Deadline:Open Until Filled
Employer Location:Ball State University
Muncie,Indiana
United States
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