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GPS Healthcare Coordinator Interpreter- Spanish

Cleveland Clinic

Cleveland, OH

Job posting number: #7092227 (Ref:21751585104)

Posted: January 14, 2022

Application Deadline: Open Until Filled

Job Description

Coordinates patient services and responds to a wide variety of patient requests for the International Patient including relationship management, appointments coordination, health system navigation, conflict resolution, intensive problem solving and risk mitigation, communications while assisting international patients and physicians, professional and administrative staff members. Facilitates the coordination of care involving a broad spectrum of professional discipline, socioeconomic and cultural perspectives.

Responsibilities:

  • Assists international and limited English proficiency (LEP) patients and physicians or other healthcare workers by facilitating the communication process. Interprets dialogue and written material from one language to another including interpreting patient histories, physician instructions to patient, and patient questions for physician, nurse-patient dialogue and conducting pre-operative or post-operative education.
  • Facilitates communication between provider and patient on the ramifications of accepting treatment or undergoing surgery.
  • Ensures that patients understand their illness, its treatment and their legal rights.
  • Interprets sensitive information to patients or their families including diagnosis of terminal or severe illness, death of a family member during treatment or surgery or information pertinent to ethnic, cultural or religious values, morals and customs.
  • Coordinates patient services, such as scheduling follow-up medical appointments and gathering patient medical reports, x-rays, etc.
  • Assists with problem resolution and process improvement.
  • Collaborates with staff to coordinate appropriate response to requests utilizing second language skills.
  • Provides timely follow-up to complaints to minimize negative consequences.
  • Assists the department by working an on-call rotation (nights, weekends, holidays, etc.) to support patient needs.
  • Other duties as assigned.

Education:

  • High School Diploma or GED required.
  • Bachelor's Degree preferred.
  • Medical terminology knowledge attained through formal coursework or experience preferred.

Work Experience:

  • Minimum of 5 years of customer service experience required in an exceptional customer service environment.
  • Healthcare experience preferred.
  • Offset: Bachelor's Degree and no experience.
  • PC and Microsoft proficiency.
  • Strong English communication skills.
  • Demonstrated attention to detail, time management, and problem-solving skills required to coordinate multiple resources and requests.
  • Exemplary interpersonal skills and ability to interact with individuals and groups in a wide variety of highly sensitive and diplomatic situations. Medical terminology knowledge preferred.
  • Professional interpreting experience preferred.
  • Experience with maintaining confidentiality and performing complaint resolution preferred.

Languages:

  • Fluent in one or more foreign languages - verbal and written.

Certifications:

  • Certified Healthcare Interpreter (CHI) by Certification Commission for Healthcare Interpreters (CCHI) or Certified Medical Interpreter (CMI) by National Board of Certification for Medical Interpreters (NBCMI) certification or other healthcare interpreting certificate preferred.
  • Must possess a valid State Driver’s License and maintain automobile insurance coverage

Complexity of Work:

  • Demonstrated ability to effectively interact with all levels of an organization and possess excellent written/verbal communication skills.
  • Requires critical thinking, decisive judgment and ability to work with minimal supervision.
  • Must successfully navigate complex situations while providing a superior patient experience.
  • Must be able to function in a stressful environment and know when to escalate issues appropriately.
  • Demonstrated ability to effectively interact with all levels of an organization and possess excellent written/verbal communication skills.
  • Must exercise creativity and have well-developed problem-solving skills with the ability to negotiate mutually satisfactory resolution of problems.
  • Demonstrate excellent oral and written communication skills as well as organizational skills.
  • Must be a confident, motivated self-starter and demonstrate flexibility, initiative, customer focus and the ability to handle stress.

Physical Requirements:

  • May require extended periods of standing, walking or sitting.
  • Manual dexterity sufficient to perform work on a PC or mobile device.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after 90 days.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities



By embracing and understanding the diversity EVERY ONE brings, Cleveland Clinic has created an inclusive culture that promotes innovation, growth, and new ideas. This has enhanced our ability to attract the best global talent to provide the best patient experience possible. Cleveland Clinic is pleased to be an equal employment/affirmative action employer: Women/Minorities/Veterans/Individuals with Disabilities. Smoke/drug free environment.


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More Info

Job posting number:#7092227 (Ref:21751585104)
Application Deadline:Open Until Filled
Employer Location:Cleveland Clinic
Cleveland,Ohio
United States
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