Psychosocial Program Specialist

City of Hope

Duarte, CA

Job posting number: #7104310 (Ref:10017309)

Posted: June 30, 2022

Application Deadline: Open Until Filled

Job Description

About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution.  AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

City of Hope’s commitment to Diversity, Equity and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities.  Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding.  We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

Position Summary

The Adolescent Young Adult (AYA) Psychosocial Program Specialist (PSPS) is a program leader with clinical expertise and program management skills.  The PSPS is responsible for developing, leading, developing, and expanding the program that provides psychosocial care resources for City of Hope AYA hematology and oncology patients.  The position is a full-time, grant funded position for two years.

Cancer diagnosis, treatment, and survivorship pose unique social, emotional, physical, and developmental challenges to older adolescent and young adult patients (15 to 39 years of age).  To date, AYA efforts at City of Hope have been led by a multidisciplinary team of psychosocial, nursing, and rehabilitation care providers.  This team has laid the groundwork for an AYA program by assessing the needs of our patients, reviewing offerings by other institutions, and researching evidence-based interventions.  Resources have been developed to complement those already available at City of Hope to address psychosocial distress at all levels ranging from the need for information to the need for social or mental health support.  The AYA PSPS will guide the program to its next stage by utilizing systems to identify and triage needs in City of Hope AYAs, running programs developed to address distress, engaging in program improvement, meeting with key stakeholders to explore gaps in care, educating care providers on resources and how to access them, engaging in fund raising efforts, and participating in research initiatives.

This position involves active leadership; participation in multidisciplinary program development and evaluation; understanding of multidisciplinary treatment modalities; and collaboration with key stakeholders.  The PSPS actively works to ensure optimal delivery of psychosocial care and leads performance improvement efforts.  The PSPS is expected to lead in patient education program, policy writing, and research and program development.

The Psychosocial Program Specialist (PSPS) is a program leader and has a specialty clinical expertise. The PSPS is responsible for developing, leading, and expanding a program that provides a model of patient care that focuses on providing patients/caregivers with supportive counseling, psychosocial assessments, therapeutic interventions, education, and community resource support information.  This position may provide clinical supervision to MSWs and/or BSW/MSW students and/or facilitation of support groups. The PSPS provides mentorship in their area of specialty and program development in collaboration with social work management.  This position involves active leadership; participation in multidisciplinary program development and evaluation; multidisciplinary treatment modalities; emergency/crisis response; and on-call rotation (if applicable). The PSPS actively works to ensure optimal delivery of psychosocial care and seeks out performance improvement initiatives, either through direct involvement and committee membership or by leading performance improvement efforts.  The PSPS is expected to lead in education and training programs, policy writing, and/or research and program development.

Key Responsibilities include:

  • Work with multidisciplinary team to implement program to address unmet AYA physical, social, informational, and emotional support needs.
  • Develop and implement system of identifying and screening AYAs and triaging them according to needed level of care to available resources.
  • Track and implement screening at regular intervals.
  • Lead patient education groups and programs including Young Adults Connecting and ConnectU.
  • Engage in program improvement efforts to identify additional needs or gaps in care.
  • Assist with program development based on identified gaps in care.
  • Collaborate with key stakeholders both within (e.g. physicians) and external to (e.g. StupidCancer, First Descents, Elephants and Tea, Cactus Cancer, Dear Jack Foundation) City of Hope.
  • Maintain social media presence for AYAs informing of resources and pertinent issues in line with City of Hope social media guidelines.
  • Works as an ambassador for the [email protected] program.
  • Coordinates with Development to create funding streams to support the program.
  • Uses empirical data to develop interventions and program models.
  • Develops a program vision, communicates and actualizes program goals.
  • Coordinates with Development to create funding streams to support the program.
  • Contributes to the research focus with evidenced based program design and data collection plans.
  • Respectful understanding of cultural differences and diversity.
  • Acts as an effective liaison for appropriate referrals to other services within the Department of Supportive Care Medicine including:  psychiatry; psychology; supportive and palliative care; pain management; spiritual care; patient navigation; and patient, family & community education.
  • Participates in interdisciplinary rounds and serves on institutional committees as appointed.
  • Acts as a skilled educator as demonstrated by professional presentations, student training, research and mentorship.
  • Meets and maintains all professional and regulatory standards; exemplifies and promotes the core values of the Department of Supportive Care Medicine.
  • Performs other related duties as assigned or requested.

Basic education, experience and skills required for consideration:

Minimum Education     

  • Master’s Degree in Social Work (MSW) from an approved California Accredited School of Social Work or master’s in a related field (ex: psychology, marriage, and family therapy)

Minimum Experience:

  • Five years relevant experience, or
  • Two years relevant experience with a dual master’s degree in a healthcare related field

Req. Certification/Licensure:     

  • Registration with the California Board of Behavioral Sciences as a Licensed Clinical Social Worker, or
  • Licensure in a related field (ex: psychology, marriage, and family therapy), or
  • Dual master’s degree in related healthcare field and licensure as noted above within two years of hire or promotion to the position

Preferred Education:    

  • Doctorate in social work or related healthcare field.

Pref. Certification/Licensure:    

  • Advanced certification in relevant field

Additional Information:

  • As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.
  • Full Time

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.



City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.


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