We’re forging a digital-driven future to wholly reimagine how we tackle cancer. Moffitt’s Center for Digital Health (CDH) brings bold ideas into focus and delivers new digital experiences by pairing cutting edge technology with expert cancer care. As one of the world's first cancer centers with a dedicated machine learning department and as one of the 100 Most Wired hospitals in the US, we’re bent on translating lifesaving tools from the computer to the bedside—and beyond.

To make this future a reality, Moffitt’s Center for Digital Health is building out a brand-new Digital Innovation practice with an innovation hub and digital studio. Through partnerships and community engagement, the innovation hub is focused on supporting digital innovation and entrepreneurship. The studio enables digital transformation through the research, design, and development of human-centered digital experiences—for patients, providers, and employees alike. When it comes to beating cancer, we know we can’t depend on technology alone. But together with world-class physicians, scientists, and researchers, we work tirelessly to give every patient the options they deserve to #BeCourageous in the face of cancer.

ROLE OVERVIEW:

We’re looking for a User Experience Strategist to imagine, design, and implement delightful digital health experiences. From online appointment scheduling and wayfinding to clinician tools, your human-centered design expertise will help our studio and hub tackle complex problems across the enterprise. Guided by empathy and a collaborative nature, you’ll work alongside and within a multidisciplinary team to highlight opportunities to improve the patient and clinician experience.

The User Experience Strategist will conduct user research, learn and articulate consumer, business, care delivery, and research experience needs, design prototypes, and drive the creation of delightful and impactful solutions. You’ll observe and deeply understand the current state, and then apply a blend of service design and experience design principles to help craft an ideal future. While you know technology isn’t the answer to all our problems, you believe we can improve the patient experience by layering on thoughtful digital tools and touchpoints—and you’re excited to use your design chops to figure out how. As the go-to voice and resident expert in user experience design within Center for Digital Health, you’ll also play an instrumental role in shaping and continuing to evolve the digital innovation team, and broader organization’s approach to human centered design.

User Research: You’re endlessly curious about people and problems, and nothing brings you greater joy than conducting interviews, gathering insights, and analyzing data (plus finding yourself in a research rabbit hole or two).

• Understand problems and collaborate with key stakeholders to lead project design efforts through a variety of methods, including brainstorming exercises; interviews; shadowing/observations; journey mapping; rapid prototyping; research and usability tests
• Develop research plans and facilitate workshops with key stakeholders to understand pain points and opportunities
• Strengthen and validate concepts with additional research, testing, and feedback
• Coordinate and conduct usability testing and other research to understand and improve the effectiveness and equitable approach of digital design concepts, websites, and native applications for Moffitt’s diverse consumers and patients
• Work closely with other Shared Service teams, including the Strategy Office and Process Excellence, to define opportunities and areas for collaboration as part of a comprehensive set of solutions
• Collaborate with product, metrics, clinical, research, IT, and business teams to continuously identify areas to optimize user experiences and business outcomes

Experience Design: Translating insights into exceptional experiences that solve for real needs is your sweet spot—you’ll work on several projects simultaneously, acting as the team’s expert on best practices and industry trends.

• Design experiences that balance business objectives and consumer needs with what is possible, accessible, responsive, and high performing
• Advocate and evangelize for simple, intuitive, and cohesive digital interactions for consumers and patients
• Flex between cross-functional teams and problem solve using experience design, communication design, service design, and interaction design
• Evaluate and map patient and staff experiences, journeys, and processes
• Take a leading role in the evaluation and support of vendor-provided digital solutions, and enforce standards that result in seamless user experiences across internal and vended solutions
• Enforce design standards, best practices, and modern development conventions
• Prototype functionality, content, and interactions to demonstrate and iterate digital design solutions

Thought Leadership: With a breadth and depth of design experience—whether in healthcare or other industries—our team will look to you as the go-to authority in bringing human-centered design to life at Moffitt.

• Develop and maintain design standards, processes, and best practices
• Bring forth and incorporate ideas and best practices from design work in industries outside of healthcare
• Articulate, communicate, and produce collateral demonstrating the value of design to leadership and clinicians
• Cultivate a collaborative, iterative, and human-centered culture of problem solving across the organization
• Ensure that Moffitt’s digital experiences reflect best-in-class, innovative, contemporary approaches that adhere to best practices

You are a good fit because you demonstrate…

• Business & Design Acumen: You're adept at thinking creatively, pragmatically, and strategically to both create ideal future states and pave a path to execution within a healthcare enterprise.
• Exceptional Storytelling & Communication Abilities: You have a way with people, pictures, and words—you can both convey compelling stories and distill complex information to a variety of audiences.
• Cross-functional Collaboration Skills: You seamlessly navigate working with a diverse group of stakeholders, including patients, caregivers, physicians, operational leaders, and support staff.
• A Holistic Approach: You evaluate and conceptualize experiences holistically, from high level product requirements to the fine-tuned details of how individual components should fit together, and how experiences seamlessly connect across digital and physical spaces.
• Design for Diversity: You know that Moffitt’s consumers, patients, staff, providers, and research participants represent a broad set of experiences, needs, and challenges, and you design with intention for this diversity.
• Command of Various Design Methodologies: Whether you’re creating a research plan or mapping a patient journey, you have a strong grasp on a multitude of design methods—and are always striving to learn and try new ones.
• Facilitation Mastery: You’re in your element when convening working group sessions of clinicians and other leaders to understand their pain points.
• Empathy in All You Do: Design is empathy in action, and you lead your design practice with a desire to deeply understand the experiences of all stakeholders.
• A Player-Coach Capability: You can both roll up your sleeves to drive complex projects as well as build a practice by equipping junior designers with experience and skills

• Education: This role is a professional occupation which requires a Bachelor’s degree in design, human factors, communications, computer science, or related discipline
• Minimum 7 years of experience in journey mapping, service/experience design, customer experience strategy, or related experience
• Minimum 3 years of experience in designing consumer applications and/or consumer experiences
• Passion and curiosity for improving people’s lives in a healthcare setting through human-centered design
• Demonstrated success in conducting qualitative and quantitative research through methods such as interviewing, work groups, observation, surveys, and participation activities
• Demonstrated performance of synthesis and analysis to produce actionable insights
• Demonstrated ability to plan, convene, and carry out workshops involving diverse stakeholders in order to understand challenges and test potential solutions
• Experience working collaboratively with a multidisciplinary team—ideally within an agile team setting to evaluate, research, and/or prototype solutions.
• Excellent interpersonal skills, with the ability to establish and maintain credibility with leadership and team collaborators alike
• Excellent problem-solving, project management, and communication skills (written and verbal) in potentially sensitive or emotional situations
• Portfolio that demonstrates ability to deliver across the entire human-centered design process—from user research, insights, ideation, prototyping and iteration, experience design, and bridging to implementation
• Proficiency with tools such as Figma, Adobe Creative Suite, Sketch, and journey mapping/visualization software

Preferred Qualifications

• Master’s Degree in Design or related field
• Experience designing within the healthcare industry a plus