Job Description
Job Description
--- Come join the staff at OU HSC and become a part of Oklahoma's premier research university which leads the state in education and career opportunities. OU HSC is one of only four comprehensive academic health centers in the nation with seven professional colleges. We are currently building world-class institutes for the treatment of diabetes and cancer. We are looking for an Intermediate Techincal Support Specialist to join our team.
Duties:
- Responsible for providing technical support to departmental network and computer operations by troubleshooting and resolving issues with IT systems when they arise
- Configures hardware installations and system applications
- Installs all computer hardware and associate equipment and all software packages
- Performs diagnostic testing and troubleshooting
- Resolves IT issues in a timely manner
- Communicates with employees to discuss problems
- Assists employees through the process of fixing software, e-mail, web, and other application issues
- Prioritizes workload to ensure the most critical issues are resolved first
- Documents common support procedures that employees can follow
- May provide support remotely
- Ensures optimal performance of the system by working with external software and hardware consultants and manufacturer representatives
- Performs various duties as needed to successfully fulfill the function of the position.
Job Requirements
--- Education: Bachelor's degree
Experience: 36 months experience as IT Help Desk, Client Support, or related field.
Equivalency/Substitution: Will accept 48 months related experience in lieu of the Bachelor's degree for a total of 84 months related experience.
Skills:
- Knowledge of different applications and systems.
- Ability to diagnosis and solve IT problems.
- Knowledge of remote desktop applications.
- Strong analytical and problem-solving skills.
- Ability to communicate verbally and in writing.Excellent interpersonal skills
Working Conditions:
- Physical: Sits for prolonged periods of time. Use of computer. Manual dexterity. Communicate effectively and listens.
- Environmental: Standard Office Environment.
Diversity Statement: The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission.
Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.
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