Job Description
Job Description
--- Come join the staff at OU HSC and become a part of Oklahoma's premier research university which leads the state in education and career opportunities. OU HSC is one of only four comprehensive academic health centers in the nation with seven professional colleges. We are currently building world-class institutes for the treatment of diabetes and cancer. We are looking for an Intermediate Techincal Support Specialist to join our team.
Duties:
- Responsible for providing technical support to departmental network and computer operations by troubleshooting and resolving issues with IT systems when they arise
- Configures hardware installations and system applications
- Installs all computer hardware and associate equipment and all software packages
- Performs diagnostic testing and troubleshooting
- Resolves IT issues in a timely manner
- Communicates with employees to discuss problems
- Assists employees through the process of fixing software, e-mail, web, and other application issues
- Prioritizes workload to ensure the most critical issues are resolved first
- Documents common support procedures that employees can follow
- May provide support remotely
- Ensures optimal performance of the system by working with external software and hardware consultants and manufacturer representatives
- Performs various duties as needed to successfully fulfill the function of the position.
Job Requirements
--- Education: Bachelor's degree
Experience: 36 months experience as IT Help Desk, Client Support, or related field.
Equivalency/Substitution: Will accept 48 months related experience in lieu of the Bachelor's degree for a total of 84 months related experience.
Skills:
- Knowledge of different applications and systems.
- Ability to diagnosis and solve IT problems.
- Knowledge of remote desktop applications.
- Strong analytical and problem-solving skills.
- Ability to communicate verbally and in writing.Excellent interpersonal skills
Working Conditions:
- Physical: Sits for prolonged periods of time. Use of computer. Manual dexterity. Communicate effectively and listens.
- Environmental: Standard Office Environment.