Job Description
Summary
The Senior Coordinator, Patient Support Services is an integral position within the Department of Ophthalmology providing a clear line of sight and direct contact for specific surgical procedures and patient management. The ideal candidate will interact directly with physicians, patients, and vendors.
Job Duties
- Directs contact to patients regarding surgical procedures, options, payments and education.
- Creates surgical schedules to accommodate physician specifications and patient preference.
- Manages the in-suite store of products by managing inventory and sales.
- Orders surgical supplies as warranted to ensure optimal preparation.
- Schedules calibrations/maintenance, etc, of the refractive laser to ensure full compliance and operation.
- Prepares reports of sales, surgical conversions, etc as requested.
- Resolves patient issues regarding customer service, billing, and communication.
Minimum Qualifications
- High School diploma or GED.
- Four years of relevant experience.
Preferred Qualifications
- Prior Ophthalmology experience.
Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.
Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.
13886
CA
Baylor College of Medicine fosters diversity among its students, trainees, faculty and staff as a prerequisite to accomplishing our institutional mission, and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. - Diversity, respect, and inclusiveness create an environment that is conducive to academic excellence, and strengthens our institution by increasing talent, encouraging creativity, and ensuring a broader perspective. - Diversity helps position Baylor to reduce disparities in health and healthcare access and to better address the needs of the community we serve. - Baylor is committed to recruiting and retaining outstanding students, trainees, faculty and staff from diverse backgrounds by providing a welcoming, supportive learning environment for all members of the Baylor community.