Job Function:

Minimum Education:

Minimum Experience:

Preferred Experience:

Duties and Responsibilities:

• Support the Technology Store Manager in daily store operation; knowledge and operations of the Point of Sale (POS) software; includes understanding all store transactions on front and back-end and updating; assist with all inventory processes; includes receiving, set-up, maintain accurate records, inventory counts, reporting, reference sales history, annual inventory audit, and enter adjustments; work with vendors, order products, and set prices.
• Complete the daily deposit process, including creating the deposit report by comparing point-of-sale reports, credit card report, checks and JVs from the previous day’s operations; complete and submit weekly Apple sales report for the previous weeks Apple sales, Apple promotional items and current Apple stock; enter daily department sales journal vouchers based on previous day’s sales by reviewing and submitting the daily transactions (FUPLOAD) and manual entering JVs, when required; enter JVs as requested by the IT Budget Director; enter Dell checks for Hardware Repair; create financial reports as required; maintain detailed record keeping for store functions and special events.
• Provide customer support and monitoring store email accounts for client requests; process and fulfill store purchase requisitions for departmental purchases; process institutional and personal orders for items not in stock; ensure all documentation is completed and items are accurately ordered and followed through from the original quote to delivery.
• Assign and review work, assist with supervising, orient and train student staff, assist with recommendations as to hiring; assist with the end of semester student employee evaluations; coordinate training students in delivery processes, organizing store and product merchandising, restocking, store maintenance, and security; ensure that the store maintains compliance with all license and vendor requirements.
• Assist with college plan ordering, organizing of equipment, record keeping and coordinate delivery of College Plan items that need to be set-up by desktop support; ensure that documentation and record keeping related to daily institutional purchases requiring desktop support are created and devices are delivered to desktop support.
• Complete the required certifications; maintain a strong working knowledge of the store products; assist clients by answering questions; show demo units; approve exchanges, returns and refunds; ensure all are accompanied with proper documentation.
• Manage Technology Store opening and closing; includes being on duty at closing; ensure physical security of store, preparing closing documents; train students in closing procedures; working special events and occasional weekends as needed.
• Design and update marketing materials, as well as the floor merchandising; assist with social media posting, and drafting sales communications; collaborate with manager to create and implement sales plans, projects and goals; represent the Technology Store in a professional manner while following university guidelines. Assist with the maintenance of the Technology Store website.
• Support the Technology Store Manager with the monthly reconciliation for Technology Store department sales and assist with completing the monthly report. Complete the Hardware Repair journal vouchers.
• Maintain and update an operation manual of all the Technology Store functions and processes; maintain the student training manual.
• Perform other related duties as assigned.
• Maintain regular and predictable attendance.