Job Function:

Minimum Education:

Preferred Education:

Minimum Experience:

Preferred Experience:

Duties and Responsibilities:

• Manage the student employee workforce including but not limited to the following: prepare, post, and distribute job descriptions and work schedules in a timely manner following approval by the Associate Director; ensure schedules meet budget goals; maintain an accurate list of all employees, phone number, and addresses; follow university policies as to maintaining confidential employee information; communicate student job vacancies to the Ball State University Dining Administrative Office in a timely manner; ensure attendance records are accurately maintained and
  absences are recorded on student employee personnel records; issue discipline to employees who violate attendance and other work rules; maintain all records as required; scrutinize, correct, and approve student employee payroll.
• Apply appropriate managerial skills to oversee and supervise all employees including but not limited to the following: prepare, post and distribute job descriptions and work schedules in a timely manner followed by the approval of the Associate Director; follow university policies as to maintaining confidential employee information; ensure efficiency and high productivity of employees and excellence in customer service and in the work they perform; ensure equipment is properly used, cared for, and stored; ensure employees practice correct food and equipment handling techniques and maintain proper food temperatures and record keeping as required by the HACCP/ServSafe program; ensure employees maintain standards of sanitation, safety, and cleanliness as required by ServSafe and the Indiana Food Code; train employees in the job skills needed to achieve excellence; issue counseling and discipline according to established rules and procedures; prepare documentation and accurate, unbiased investigative reports for discipline and grievance cases; process employee grievances appropriately; execute employee performance appraisals correctly; demonstrate a commitment to affirmative action and equal employment opportunity for all employees.
• Support the Associate Director in monitoring food and labor costs using manual and computer records; assist in managing revenues and expenses including but not limited to establishing financial goals; calculating and analyzing food, labor, and other costs; preparing and evaluating financial statistics, and administering appropriate controls as relates to inventories and stock levels, unit security and theft, revenue collections and processing, and waste management.
• Communicate effectively with customers, peers and subordinates; maintain professionalism in a thorough, detailed, timely, even-handed manner resulting in effective personal contact; attend or conduct shift meetings and relate telephone messages and/or other information accurately and in a timely manner; maintain confidentiality and ethical practices as relates to communications; remain calm, courteous, and in control of all situations and have a positive impact on others; maintain composure at all times, especially under stress; manage disagreements to reach win-win situations and create an environment where all peers, subordinates, and customers are treated with dignity and respect and where university and departmental policies, rules, and regulations are consistently administered.
• Support the planning of standard and custom menus as well as develop optimum sales mix for University Catering, exhibit creativeness; meet customer expectations and budget; meet all generally accepted menu evaluative criteria (flavor, taste, color, texture, etc.), include consideration of cutting-edge and/or trend setting cuisine.
• Support with the purchase of food and supplies from approved suppliers; execute weekly food and supply inventories, maintaining appropriate inventory levels; execute purchasing responsibilities under the rules, regulations, and ethical practices established by the department and university.
• Collaborate with the preparation and communication of University Catering contracts, maintain effective customer and intra-university relations; outline menus and arrangements, making sure to note guarantee information and all contractual agreements.
• Monitor the maintenance and repair needs of the building and equipment; report problems to proper personnel; and assist in maintaining the building and equipment in excellent, safe, and well-repaired conditions at all times.
• Establish, evaluate, and execute personal and unit goals, contribute to departmental goal setting and achievement; serve in a contributory and effective manner on teams, committees, and task forces.
• Observe safety and security precautions to prevent personal or employee injury, and theft of university or employee property; maintain personal and unit keys in a safe manner to prevent unauthorized use; unlock facility for the day’s operation and/or secure the facility for periods of closure.
• Perform other related duties as assigned.