Enterprise ERP Program Manager

Position Highlights:

The purpose of the Enterprise ERP Program Manager is to independently lead multiple complex strategic programs and small-scale portfolios (in addition to interrelated projects pertaining to the program) related to a full-cycle Enterprise Resource Planning (ERP) system implementation, which may span multiple disciplines, products, or areas of expertise over multiple years. This role is responsible for developing comprehensive project plans, timelines, and resource allocation strategies, considering all aspects of the implementation lifecycle and monitors dependencies across multiple interrelated projects (including integrating vendor tasks and tracking) and for providing analysis, forecasting, and modeling utilizing the Project Portfolio Management (PPM) tool, to align resource requirements to projects within the program. Gathers and reports consolidated program, portfolio and project status and financial information to leadership and provides oversight, leadership and direction to ensure programs are completed on time, on budget, within defined scope and development of Key

Performance Indicators (KPls), monitoring benefits to ensure realization (will reengage to perform analysis if KPls are not performing to targets). Serves as a subject matter expert in project and program management and provides mentoring and/or guidance to EPM Senior Project Managers and Project Managers, along with other EPM roles, and may direct the work these team members (or external parties) manage on the projects associated within the programs or sub-programs. Equips the organization with Project Management training and contributes to the maturity of EPM project and program management methodologies.

The Ideal Candidate Will Have:   

Skills/ Qualifications:

• Project Management Professional (PMP) certification required.
• Program Management Professional (PgMP) certification required within 12 months of hire.
• Proven track record of successfully managing complex ERP programs, delivering them within scope, on time, and within budget.
• Experience managing and leading resources in a complex, matrixed environment.
• Have a demonstrated ability to communicate direction and concepts at multiple levels, from team members to senior executives.
• Have demonstrated performance as a senior-level project manager leading and independently managing small-scale programs or portions of larger, complex programs.
• Excellent interpersonal skills, including the ability to interface with and influence team members at diverse levels with different backgrounds and perspectives.
• Must have exceptional leadership skills.
• Able to exercise independent judgment and take action on it.
• Logical and efficient, with keen attention to detail
• Highly self-motivated and directed.
• Display a positive, dependable, and strong work ethic.
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.
• Exercises resilience to persist through challenges and the drive to identify a path forward.
• Ability to break complex issues down into simple, actionable recommendations to leadership.

Responsibilities:

Creates and executes required project deliverables and revises as appropriate to meet changing needs and requirements. In addition, creates and manages project lifecycles within PPM tool.

Job Specific Duties:

• Creation of Project and/or Program Charter, Stakeholder Register, Scope, WBS, WBS Dictionary, Project Schedule, Schedule Baseline, Communication Plan, Training Plan (if applicable), Testing Plan, Deployment Plan (if applicable), Kickoff Deck, Budget/Financial Plan, Financial Plan Baseline, Project and/or Program Closure, Project and/or Program Status Reports, Change Log, Change Request, Issues Log, Risk Log, Decision Log, Project and/or Program Closeout Document, Lessons Learned, Key Performance Indicators (KPls)

 Identifies resource needs and coordinates allocation of resources to deliver quality standards on time and within budget.

Job Specific Duties:

• Creation of resource management plans and budgets

Collaborates with and supports the EPM team on departmental initiatives, process improvement, education, and communication efforts.

Job Specific Duties:

• Creation of governance, methodology, reporting, branding, and training.

 

EDUCATION/ LICENSURE/CERTIFICATION:

Minimum Required:

• Bachelor's Degree -Field of Study: Business Administration, Healthcare, Project Management
• PMP
• PgMP (Program Manager Professional) Within 12 months of start date

Preferred:

• Master’s Degree in Business Administration, Healthcare, Project Management
• Certified Prosci Change Practitioner
• ACP (Agile Certified Practitioner)
• CSM (Certified Scrum Master)

EXPERIENCE:

Minimum Required:

Minimum 8 years total project management experience, which must include the following:

• Minimum 5 years of related program management or related experience managing interdependencies between projects ensuring resources, schedules, and budgets are aligned to ensure program level success.
• Minimum 5 years’ experience in program management, specifically leading and overseeing ERP implementation from initiation to post-implementation support.
• Minimum 5 years' experience managing and leading resources in a complex, matrixed environment.
• Minimum 5 years' experience working in a client or patient focused environment.
• Minimum 5 years' experience with information analysis, resource and capacity planning, problem solving, budgeting, team coordination, strategic planning, and quality management at the program level.
• Minimum 5 years' experience leading cross-functional teams.
• Minimum 5 years' experience within a formalized Project Management Office (PMO).
• Minimum 5 years' experience using an industry-standard Project Portfolio Management (PPM) tool.
• Minimum 3 years' experience of Earned Value techniques and reporting.

Preferred:

• Experience with full-cycle ERP implementation projects for healthcare organizations (e.g. Workday, Infor, Oracle, or similar).
• Experience using robust PPM tools (e.g. Planview, Clarity) for resource, schedule and budget management.
• Knowledge of hospital operational processes (e.g. supply chain, finance, pharmacy, facilities, clinical, HR, etc.).

• Exceptional verbal and written communication skills.
• Exceptional skills with the MS Office suite of tools: Project, PowerPoint, Word and Excel.