Job Description
Summary
Can you build high-performing teams and inspire the Apple vision of excellence? Bring passion and dedication to your job and there’s no telling what you could accomplish.
The AIML team is passionate about technology with a focus on enriching the customer experience. We are seeking a collaborative Senior Leader who will oversee the AIML Data Operations team. You will coach, mentor and guide a group of leaders to inspire quality, innovation and strong performance from their teams. You will be responsible for the greater strategic impact of this organization and must have the ability to instil trust in the current leadership team and deeper collaboration with core partners on optimising workflows and business performance. In summary, you are a strategic and forward thinker who is able to see around corners and leads with a thoughtful and organized approach to complex business issues.
If you are an inquisitive, creative, engaging people leader who thrives in a fast-paced, constantly changing environment, passionate about quality and driving what matters, this is the job for you!
The AIML team is passionate about technology with a focus on enriching the customer experience. We are seeking a collaborative Senior Leader who will oversee the AIML Data Operations team. You will coach, mentor and guide a group of leaders to inspire quality, innovation and strong performance from their teams. You will be responsible for the greater strategic impact of this organization and must have the ability to instil trust in the current leadership team and deeper collaboration with core partners on optimising workflows and business performance. In summary, you are a strategic and forward thinker who is able to see around corners and leads with a thoughtful and organized approach to complex business issues.
If you are an inquisitive, creative, engaging people leader who thrives in a fast-paced, constantly changing environment, passionate about quality and driving what matters, this is the job for you!
Description
You will lead a large team for Apple. You will oversee policies and procedures and quality audits. You will collaborate with cross functional partners in the development of tools and reports to analyse and run the business, including workflow optimisations, workforce management, and volume predictions. You’ll report on status, achievements and goals to partners and leadership. You will mentor and inspire your teams to deliver innovative ideas, strong performance, and high quality results.
You’ll determine staffing requirements, participate in interviewing, hiring and on boarding of new team members. You will be responsible for overall team performance while developing leaders and achieving quality results. You’ll use your analytical mentality, driving quality and performance to achieve organizational goals.
This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development.
You’ll determine staffing requirements, participate in interviewing, hiring and on boarding of new team members. You will be responsible for overall team performance while developing leaders and achieving quality results. You’ll use your analytical mentality, driving quality and performance to achieve organizational goals.
This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development.
Minimum Qualifications
- Extensive senior leadership experience leading all aspects of a large organisation in Operations or related field
- Fully fluent in English both written & spoken
- Experience leading teams that are part of a global organisation
- Strong quantitative and decision-making skills with ability to synthesise and distil large amounts of data into action plans
- Proven success providing vision and strategy while leading and developing high-performance teams in a dynamic, global organisation
- Consistent track record of operational results
- Makes good decisions based upon mixture of analysis, wisdom, experience, judgement and input from team
- Deep knowledge of data reporting and excellent analytical skills
- Strong communication skills, ability to clearly and concisely motivate frontline employees, managers and senior leaders
- Excellent problem solving, critical thinking, meticulous attention to detail and dedication to quality
- Outstanding communication and presentation skills, written and verbal, to all levels of an organisation
- Innate capability to, directly and indirectly, lead large teams for success
Preferred Qualifications
- Passion for AI/ML and Operations
- MBA preferred
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