Job Description

Job Summary
Information Technology Specialist II

We are seeking a dedicated and skilled Info Tech Specialist to join our team. This on-site position requires a professional who is adept at providing exceptional end-user customer service ensuring timely and effective resolution of technical issues, and technical support for both Mac and PC environments. The ideal candidate will have excellent troubleshooting skills, and a solid understanding of network fundamentals.

This is an ON-SITE position.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.
Responsibilities
Information Technology Specialist, II

· Image, configure, deploy and support desktop, laptop, iPad, software/operating systems, disk storage connectivity, etc.
· Configure and support conference room and other technologies for specialized areas of support.
· Configure and support plotter and other printers.
· Manage and setup shared licensing software.
· Manage and maintain Microsoft Windows and Apple OS systems.
· Track and document problems, issues, settings and solutions for IT systems.
· Review and create system process and procedure documentation.
· Perform inventory and retirement processes.
· Assess IT and technology needs, offering improvements and solutions as necessary.
· Utilize device management systems and approved standards and processes.
· Utilize the department ticketing system to track work tickets and time.
· Troubleshoot client, systems for problem resolution.
· Assist with network documentation, configuration, routing and securing.
· Work as a team member as well as autonomously.
· Travel on and off campus locations using personal vehicle for IT support and equipment transport.
· Follow University and departmental processes, procedures, guidelines, etc.
· On call support and maintenance activities. Expected to be available outside of normal business hours for client needs, events, server, desktop or system upgrades or updates which need to be completed outside of normal business hours.
· Other duties as assigned.
This is a Developing-Level position in the General Professional track.
Job Code: P34632
Grade: P15
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
Department may hire employee at one of the following job levels:

Information Technology Specialists, II: Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.



Preferences
· 5 years of computer support related experience.
· ITIL Foundations Certification.
· A+ MCSE, or other applicable certifications.
· Microsoft Windows and Mac OS troubleshooting.
· Automated Device Management experience.
· JAMF 200 level training.
Type Benefited Staff
Special Instructions Summary
Physical Requirements and Level of Frequency that may be required:

Environment: Will require lifting, bending, and repetitive desk work such as typing, and long-term sitting.
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking bending, reaching overhead, lifting and carrying equipment.

About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.

About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.