Job Description

About Murray State
Located in the West Kentucky region, Murray State University is a public, comprehensive University which offers a low cost of living, low property taxes, and a four-season climate. Murray has a friendly, small-town atmosphere with locally-owned specialty shops and restaurants, an acclaimed community theater, art guild and award-winning public schools. The area is home to Kentucky Lake and Land Between the Lakes, a 170,000-acre National Recreation Area, which offers a wide-range of activities and amenities for residents and visitors alike. Located in close proximity to major cities and nearby access to Interstate 24, Murray is just a few hours from Nashville, St. Louis, Louisville and Memphis. Learn more about Careers at Murray State University.
About Murray State Benefits
Faculty and staff of Murray State University have access to a comprehensive benefits package including health insurance, retirement, tuition waivers, generous paid holidays, vacation, sick, and paid parental leave, as well as many other benefit offerings. Please refer to the Murray State Benefits page for more information.
Equal Opportunity Employment
Equal Opportunity Employer/AA. Murray State University does not discriminate based on race, color, national origin, sex, gender, identity, sexual orientation, religion, age, veteran status, disability or political or social viewpoint. All qualified applicants are encouraged to apply.
Type of Employment Regular Full-Time
If Part Time, Enter Hours Per Week
Work Location Murray, KY
Employment Term 12 Months
Position Type Staff - Non-Exempt (Hourly)
Department Info Systems
Summary of Job Duties and Responsibilities
Provide support for all academic and instructional applications such as Learning Management System (LMS), lecture capture, test scoring, collaborative tools, etc. Provide support for survey needs and research solutions.

Responsible for administrative support and application management of the Learning Management System (LMS), including managing enrollments, populating courses, creating course shells, planning and executing user interface for system upgrades and overseeing user support.
Provide administrative and technical support for the web conferencing system.
Provide administrative and technical support for survey needs and research solutions.
Participate in and lead training sessions relative to the administration and support of academic, instructional, and survey applications.
Deliver direct support to end-users via ticketing system and other communication channels.
Create and maintain documentation of supported educational tools.
Maintain up-to-date knowledge about changes and updates to supported applications.
Other duties as assigned.
Minimum Education Requirements
Bachelors’ Degree.
Minimum Experience and Skill Requirements
Two years’ experience in technology related field.
Excellent interpersonal and communication skills.

Preferred Education and/or Experience Qualifications
Higher education experience supporting instructional technology solutions such as LMS, lecture capture, web conferencing systems, email, etc. preferred.
Bachelor’s Degree in Computer Science or related field preferred.