Job Description
Summary
The scheduling Specialist II is responsible for creating a positive patient experience by accurately and efficiently scheduling patient appointments and entering incoming provider referrals.
Job Duties
- Verifies order/referral is complete and matches scheduled office visit, including indexing and exporting physicians’ order to correct patient account.
- Completes and accurately enters patient demographic information into Epic.
- Reviews incoming referrals received via fax, email or referrals workque for completeness and follows up for additional information if necessary.
- Verifies order/referral is complete and matches scheduled office visit. Includes indexing and exporting physicians’ order to correct patient account.
- Interprets and coordinates ancillary tests and procedure orders in Epic received from non-BCM physicians.
- Completes and accurately enters patient demographic information into Epic.
- Schedules and provides callers with important information related to their appointment (i.e. Prep information for test, directions, order management etc.).
- Maintains and updates schedules ensuring that patients are scheduled accurately.
- Obtains implant device identification cards for patients having ancillary tests performed.
- Obtains cardiac clearances for patients that have implantable devices from external and internal referring physicians.
- Communicates with patients to ensure follow-through with referrals/orders.
- Coordinates the process of referring patients to appropriate clinics/testing sites.
- Communicates status of appointment to internal and external referring physicians.
- Works the ready to schedule workque for all internal and/or external referrals requested by urgency and requested timeline.
- Handles and processes a complex and varied series of documents and situations.
- Performs other job-related duties as assigned to meet departmental goals.
Minimum Qualifications
- High school diploma or GED.
- One year of relevant experience.
Preferred Qualifications
- Experience with referrals.
- Epic Experience.
Work Authorization Requirement:
This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.
Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.
Baylor College of Medicine fosters diversity among its students, trainees, faculty and staff as a prerequisite to accomplishing our institutional mission, and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. - Diversity, respect, and inclusiveness create an environment that is conducive to academic excellence, and strengthens our institution by increasing talent, encouraging creativity, and ensuring a broader perspective. - Diversity helps position Baylor to reduce disparities in health and healthcare access and to better address the needs of the community we serve. - Baylor is committed to recruiting and retaining outstanding students, trainees, faculty and staff from diverse backgrounds by providing a welcoming, supportive learning environment for all members of the Baylor community.
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