Job Description

Job Summary
The Administrative Manager Senior of the West Ann Arbor Health Center Ambulatory Care Unit (ACU) reports to the Primary Care Oversight Leader of the University of Michigan Medical Group (UMMG), and partners with the Medical Director and the Nurse Supervisor for overall performance and management of the Canton Health Center ACU.


This position has dedicated effort to provide administrative leadership and operations management to the Canton Health Center ACU, which is a large, complex outpatient clinic. Additionally, dedicated effort will be provided to guide, implement and support service line operational initiatives at Michigan Medicine.

Responsibilities*
Essential Functions

A. Care Delivery

Implementation of clinical care model, guidelines and standards of care at ACU level
Implementation of provider deployment
Identification non-provider staff complement at the clinic/ACU
Review visit/productivity data to identify potential revisions to the staffing model
Oversee and regularly analyze clinic workflow optimization including referral management, scheduling, check-in, MA workflow, staff interface with providers, check-out, and call activity
Pilot new care models to support UMMG goals in striving to achieve value-based care delivery to populations.
B . ACU Operations

Supervision and direction given to operational administrative and clinical staff and engagement in their professional development
Oversees the day-to-day operations of the ACU
Ensures regulatory compliance with CMS, JC, CLIA, and other regulatory agencies as applicable
Leads onboarding of new providers and support staff into the clinic
Handles hiring/discipline and firing of clinical support and admin staff in their respective clinic
Evaluates clinical support and admin staff in collaboration with the triad leadership team
Provides feedback on operational issues involving providers in the ACU
Manages routine clinic operations (e.g., scheduling, billing, referral management, etc.)
Provides feedback/supervision/support/performance evaluation of assigned ACU staff
Develop and oversee efforts to recognize and incentivize staff excellence
Identify opportunities for quality improvement, and carry forward quality improvement, in all areas of ACU operations
C. Collaboration with Centralized Support Services

Collaborate with IT for required support services at the ACU level
Works regularly with support services functions to ensure operational goals are met
D. Space Management

Monitor and allocate space utilization within the ACUs
Identify improvements for ambulatory facilities, including construction or renovation of structures and purchase of major equipment
E. Patient Care

Develop and oversee policies to ensure patient satisfaction including analysis of patient and family feedback and corresponding action plan development and implementation
Address and follow-through with patient/family feedback and complaints including implementation and ongoing evaluation of appropriate process improvements
Oversee policies to ensure safety within the ACU (including physical structure, staff emergency readiness, etc.)
Collaborate with the Medical Director and Nurse Supervisor to review incident reports and ensure appropriate follow-up
Collaborate with the Medical Director to establish and enforce ACU provider on-boarding policies (ensure adequacy of resources including rooms, schedule and staff including proper orientation to clinic)
F. Clinical Performance

Establish performance goals with ACU in alignment with UMMG goals
Partner with the Medical Director to ensure clinical provider scheduling is consistent with UMMG operational principles
Resolves clinical and operational problems at the ACU level