Job Description

Job Summary
The Program Manager is a core member of the Office of Well-Being team, responsible for the ongoing stewardship, coordination, and growth of ongoing programs and initiatives. This role is distinguished from the Senior Project Manager position by its focus on sustaining and scaling established, continuous programs rather than leading time-limited projects.

The Program Manager will serve as the primary operational steward for these initiatives, ensuring their continued relevance, quality, enhancement, impact, and alignment with the strategic mission of the Office of Well-Being. This position builds and sustains relationships with program partners, tracks ongoing outcomes, and works collaboratively with the Senior Project Manager and broader team to leverage shared learning and resources.

Responsibilities*
Program Stewardship & Operations

Serves as the primary operational lead for assigned ongoing programs, ensuring their continuity, quality, and alignment with OWB's mission and institutional goals.
Develops, maintains, and iterates on program work plans, operational calendars, and standard operating procedures to support consistent and high-quality program delivery.
Monitors program performance on an ongoing basis, identifying opportunities for improvement, expansion, or course correction.
Coordinates program-level resources, partnerships, logistics, and activities in a timely and efficient fashion.
Manages relationships with recurring vendors, community partners, institutional collaborators, and external networks associated with each program, as appropriate and applicable.
Ensures delivery and maintenance of long-term program initiatives in alignment with institutional policies, standards, and benchmarks.
Identifies and implements enhancements to program models based on participant feedback, emerging evidence, and evolving institutional priorities.

Portfolio Program Highlights

OWB Operational Initiatives: Oversees operational planning and execution of ongoing well-being integration initiatives, coordinating with clinical, research, education and administrative partners across Michigan Medicine.
Well-Being at Michigan Medicine Podcast: In collaboration with the department's communications liaison, manages all production logistics, editorial calendar, guest coordination, content review, and distribution for the office's ongoing podcast.
Well-Being Influencer Network: Sustains and grows this network of well-being champions throughout Michigan Medicine, coordinating trainings, communications, and engagement strategies.
Human Factors Collaborative (Michigan Medicine): Manages local chapter operations, including scheduling, content development, member engagement, and outcomes tracking.
Human Factors Collaborative (National): Serves as the OWB liaison and operational coordinator for national-level collaborative activities, including cross-institutional coordination and partnership management.
AI-Enabled Productivity & Innovation

Applies AI tools and automation platforms to streamline routine administrative and program management tasks, reducing manual workload and increasing team capacity.
Utilizes AI-assisted tools for program tracking, status reporting, and progress visualization, ensuring real-time transparency for program stakeholders.
Leverages AI-driven content development tools to create high-quality presentations, briefing documents, reports, and communications for varied audiences, including senior leadership.
Ensures responsible, ethical, and compliant use of AI tools in alignment with Michigan Medicine and University of Michigan policies.
Measurement, Reporting & Continuous Improvement

In collaboration with the OWB Research team, develops and manages program-level data collection processes, metrics dashboards, and outcome reporting frameworks to demonstrate impact over time.
Analyzes ongoing program data to identify trends, measure effectiveness, and inform programmatic adjustments.
Prepares regular reports and presentations for OWB leadership and institutional stakeholders, summarizing program health, participation, outcomes, and strategic alignment.
Conducts benchmarking against peer institutions and field standards to ensure programs remain innovative and evidence-based.
Communication & Community Engagement

In partnership with departments communications liaison, develops and maintains ongoing communication strategies for each program, including newsletters, social media content, internal announcements, and participant engagement touchpoints.
Serves as the consistent face and voice of assigned programs, building trust and credibility with program participants and stakeholders over time.
Facilitates recurring program-related meetings, working groups, and advisory structures, keeping stakeholders informed and engaged.
Develops and maintains brand and marketing materials specific to each program in alignment with OWB identity standards.
Collaboration & Organizational Culture

Partners closely with the Senior Project Manager to ensure integration and knowledge-sharing between ongoing programs and time-limited projects.
Collaborates with the OWB team and institutional partners to align program delivery with broader strategic initiatives and institutional priorities.
Creates value for a diverse community by fostering a climate of service excellence, belonging, and inclusion within each program.
Establishes and maintains excellent working relationships with teams and stakeholders at all levels of the organization.
Performs other duties as directed.
Required Qualifications*
Bachelor's degree and/or equivalent experience. Master's Degree strongly preferred. Health science, public health, or health-related field preferred.
3-4 years of progressively responsible program management, administrative, or

operational experience, ideally in a healthcare or academic setting.

Demonstrated ability to manage multiple complex programs concurrently, meeting ongoing operational demands while maintaining quality.
Strong organizational skills with the ability to build and sustain systems, workflows, and processes over the long term.
Demonstrated ability to apply AI tools to routine task automation, project tracking, and content development (i.e., Notion, Claude, Microsoft Copilot 365, Google Notebook LM).
Demonstrated proficiency with AI platforms for presentation design, content generation, or workflow automation (i.e., Notion, Claude, Microsoft Copilot 365, Google Notebook LM).
Strong and effective communicator in both written and verbal forms, with experience

communicating with diverse stakeholder groups.

Demonstrated experience in data collection, analysis, and reporting to measure ongoing program performance.
High level of emotional intelligence and ability to build and maintain long-term relationships with a diverse set of stakeholders.
Experience facilitating meetings, working groups, or multi-stakeholder convenings.
Self-motivated with proactive problem-solving abilities and strong attention to detail.
Experience working in the complex environment of a large health system and/or academic medical center.
Skilled proficiency using MS Office products (Word, PowerPoint, Excel) and digital collaboration platforms.
Desired Qualifications*
Knowledge of Michigan Medicine's systems, policies, and procedures.
Experience with podcast production, content management, or media coordination.
Experience managing community networks, coalitions, or influencer/ambassador programs.
Experience with Lean methodologies and process improvement.
Experience with data analytics programs (Toad, Tableau, Power BI, etc.).
Experience working with national or multi-institutional collaborative networks.
Familiarity with Michigan Medicine, University of Michigan Medical School, and University of Michigan Medical Group principles, procedures, policies, and standards.