Job Description

Job Summary
Provide tier-2 level support and training for the University's learning and instructional technologies to students, faculty, and staff. Assist faculty and students with using online and educational technology tools to enhance their teaching and learning experience. As an Learning Technology Support (LTS) Specialist, this position must be capable and willing to work both independently and collaboratively with other academic professionals in a high-impact, fast-paced and energetic environment.

Responsibilities
Provide tier-2 level support for the campus LMS and integrations including Google and Microsoft Office Apps through scheduled and just-in-time training. This can be completed via email, web conferencing tool, or in person
Effectively plan, prepare, and present training sessions, workshops, and seminars on a variety of technology topics
Assist with the design, development and maintenance of customized documentation and training used for handouts or online training modules for faculty, staff and students
Responsible for assisting faculty, staff, and students with their questions about any supported learning technologies to the best of his/her ability, in a professional and courteous manner
Stay abreast of current news, system information, problems, changes and updates relevant to the campus community. Include performing related duties as assigned to support the mission of the University
Required Qualifications
Educational Requirements

Bachelor's Degree
Preferred Qualifications
Preferred Educational Qualifications

Master's Degree and experience using Desire2Learn Learning Management System
Preferred Experience

One (1) or more years or experience in a higher education environment
One (1) or more years of experience of creating engaging training material and providing formal training sessions
Working knowledge of streaming media technologies, accessibility guidelines and AI applications
Proposed Salary
$55,126 - $59,280

This is an exempt position paid on a monthly basis.

Required Documents to Attach
Resume
Cover Letter
Two (2) Professional References
Knowledge, Skills, & Abilities
ABILITIES

Consistently exhibit engaging customer service
Ability to support various constituencies served by the University
Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position
Ability to work independently and collaboratively
Ability to work in a fast-paced environment
Ability to foster a team work environment
Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations
Demonstrated ability to work in and promote an environment dedicated to outstanding customer service and teamwork
KNOWLEDGE

Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success
Aptitude for learning new technologies and trends
Experience using video/web conferencing technologies
Basic understanding of PC and MAC hardware, peripherals, software and operating systems
SKILLS

Effective communication (verbal and written), organizational and human relations skills
Excellent logic and reasoning skills and ability to work in a self-guided environment