Job Description

Job Summary
Accountable for enterprise-wide excellence in IT program and project delivery. Owns the delivery framework, standards, and continuous improvement of IT program and project execution across the institution. Ensures that approved programs and projects are executed consistently, predictably, and in alignment with institutional standards and outcomes.

Responsibilities
KEY RESPONSIBILITIES:
1. Owns institutional standards for IT program and project delivery, including methodologies, quality controls, and delivery metrics
2. Ensures approved programs and projects are executed in alignment with PMI standards for scope, schedule, cost, quality, risk, and stakeholder management
3. Establishes and maintains scalable delivery frameworks that balance standardization with flexibility based on project size, complexity, and institutional context
4. Identifies delivery risks, issues, and constraints early and provides actionable mitigation strategies to sponsors and leadership
5. Partners with sponsors and business owners to define success metrics, outcomes, and benefits realization plans
6. Tracks delivery performance and benefits realization throughout the project and program lifecycle
7. Ensures post-implementation reviews are completed and that lessons learned are incorporated into delivery standards and practices
8. Leads continuous improvement of delivery processes, tools, templates, and execution practices
9. Use metrics, audits, retrospectives, and delivery reviews to improve predictability and delivery maturity
10. Mentors, coaches, and supports project and program managers to strengthen delivery capability and professional practice across the institution
11. Defines delivery competency models, role expectations, and career pathways aligned with process frameworks, in partnership with leadership
12. Serves as a trusted advisor on delivery feasibility, capacity planning, execution tradeoffs, and delivery readiness
13. Provides leadership with accurate delivery metrics, insights, and execution intelligence to support decision-making
14. Partners with functional, academic, and technical leaders to enable successful program and project outcomes across the institution

Required Qualifications
Educational Requirements
Bachelor's degree from an accredited institution of higher education in business, information technology, engineering, or a related field.

Required Experience
Seven (7) years of experience leading complex projects and programs in a PMI-aligned environment, with demonstrated accountability for delivery outcomes and standards, execution discipline and process improvement, mentoring project teams and delivery maturity.

Preferred Qualifications
Additional Preferred Qualifications
Project Management Professional (PMP) certification, Program Management Professional (PgMP), PMI Agile Certified Practitioner (PMI-ACP), or other PMI credentials

Preferred Educational Qualifications
An advanced degree from an accredited institution of higher education in a related field

Preferred Experience
Experience building, standardizing, or maturing delivery practices or a Project Management Office (PMO) within a higher education or similarly complex institution
Demonstrated experience leading or enabling organizational change initiatives at scale
Demonstrated experience supervising and mentoring IT or other project delivery teams

Knowledge, Skills, & Abilities
ABILITIES
Demonstrated ability to lead enterprise-scale initiatives with multiple dependencies and diverse stakeholders
Able to influence, mentor, and guide project and program managers without direct supervisory authority
Able to handle multiple tasks, initiatives, or projects at one time meeting assigned deadlines

KNOWLEDGE
Advanced knowledge of PMI frameworks, project and program management methodologies, and delivery governance
Strong understanding of benefits realization, outcome tracking, and post-implementation evaluation
Proven experience improving delivery maturity through process improvement, metrics, and quality management

SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Skilled in stakeholder engagement across executive, academic, functional, and technical environments
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

USG Core Values
The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity
Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, [email protected].

Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time
This position does not require security clearance.