Job Description

About the Department
The Office of Information Technology (OIT) at NC State University provides a broad range of IT services to support our students, faculty, and staff. The Automated Workload Services (AWS) team, in the Shared Services Department of OIT, administers software packages for business process automation, Electronic Data Interchange (EDI) processing, and report management.
Utilizing these tools, the team manages large volumes of business processing 24×7, 365 days/year, according to varying university business cycles. The team is also responsible for monitoring and maintaining Configuration Items in the ServiceNow Configuration Management Database (CMDB).
Wolfpack Perks and Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

What we offer:
Medical, Dental, and Vision
Flexible Spending Account
Retirement Programs
Disability Plans
Life Insurance
Accident Plan
Paid Time Off and Other Leave Programs
12 Holidays Each Year
Tuition and Academic Assistance
And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties
As a member of the AWS team, you will bridge the gap between business needs and technology. You will work closely with application development teams to identify areas for process improvement and implement efficient solutions to meet business requirements. Using your technical and business knowledge to integrate and analyze data from multiple sources to draw conclusions and make recommendations, identify and investigate incidents, and collaborate with cross-functional teams to resolve or escalate issues and track them to resolution. You will be expected to work independently and handle multiple concurrent time-sensitive tasks that require attention to detail using various software technologies necessary to support the University’s enterprise applications and business operations requirements. Responsibilities include:

Process Automation
Develop, implement, and execute production and test processes and processing schedules using IBM Workload Scheduler, or other scheduling automation applications
Develop, implement, and execute secure data transmissions using EDI or similar tools
Configure and implement reports and bursting rules within the report distribution and archiving solution
Assist with automation efforts and onboard new resources to ensure the completeness and accuracy of the ServiceNow Configuration Management Database
Use scripting languages to connect, enhance functionality, and optimize back-end applications

System software administration
Configure and administer automated workload scheduling software
Configure and administer secure data transmission software
Assist in planning and implementation of software upgrades required to support functional enhancements or maintenance agreement
Perform routine daily and ad hoc administrative tasks, monitor performance, address errors, and modify configurations to meet business requirements
Monitor and maintain Configuration Items in the ServiceNow Configuration Management Database
Other Responsibilities
Technical Knowledge
Serve as a subject matter expert for automated workload scheduling, EDI processing, report distribution and CMDB integrity
Perform system level administration to troubleshoot incidents across software, OS, storage and network layers

Technical Solutions Development
Analyze requirements to design and implement efficient solutions to meet business needs
Create automation and scripting solutions to extend software functionality, and improve reliability, consistency, and operational efficiency

Technical Support
Perform analysis on errors, investigate root causes and either resolve or collaborate with other technical teams in development of resolution
Participate in an on call rotation, and work extended hours and weekends as necessary in support of business processes

Customer Service
Communicate technical concepts and potential solutions clearly to non technical stakeholders
Partner with customers, cross functional OIT teams, vendors and trading partners to identify solutions to meet business needs and areas for process improvement

Planning and Organizing
Participate in the lifecycle management of software solutions by planning, coordination and implementation of patching and upgrades
Develop and maintain documentation, operational standards and technical reference materials to ensure clarity and consistency
Qualifications
Minimum Education and Experience
Bachelor’s degree in Information Technology, Computer Science, or a related discipline; or an equivalent combination of training and experience.

All degrees must be received from appropriately accredited institutions.
Other Required Qualifications
Production support experience in a 24×7 enterprise environment
Experience managing batch processes with workload scheduling management software such as IBM Workload Scheduler, CA-7 and Control-M or experience with Electronic Data Interchange mapping and software such as B2B Integrator and Boomi
Demonstrated unix skills including basic shell scripting experience
Ability to communicate effectively, work independently, and collaboratively as part of a team
Capable of quickly learning new tools and processes, be detail oriented, and possess strong interpersonal, time management and organizational skills
Experience with ERP applications such as PeopleSoft or SAP
Experience with ServiceNow or a similar ticket management tool
Preferred Qualifications
Three or more years experience with IBM Workload Scheduler administration, including advanced skills such as creation and maintenance of operational run books, job modification, scheduling and rerun/restart
Three or more years experience with IBM B2B Integrator and advanced knowledge of EDI mapping
Unix software configuration and system administration experience
Three or more years of scripting experience with languages such as Python, PowerShell or Bash scripting
Three or more years of ServiceNow experience including CMDB Discovery and CMDB Dashboards
ITIL certification