Job Description

Posting Text
USD is seeking an IT Engineer to provide support to install, program, test, and maintain infrastructure systems at the University of South Dakota. The successful candidate will support hardware and software needs for the campus, work with vendors to specify hardware and software solutions and recommend enhancements to campus infrastructure and resources. This position includes on-call responsibilities. This is a 100% full time position, on campus in Vermillion, SD.
Duties include working with a variety of network services, security systems, email services, directory services, configuration management products, storage systems, virtualization products, cloud services, load balancing systems, and web systems.
Responsible for:
Daily service requests, break/fix work
Ensuring clear documentation is created and maintained for all infrastructure services
Monitoring performance and availability of infrastructure systems
Accurate inventory maintenance
Documenting test plans and their outcomes
Knowledge of:
Networking protocols and operating systems
Client and server operating systems (Windows, Mac OS, Linux)
Cloud infrastructure and services (Azure Cloud, Microsoft 365)
Storage systems and data backup systems
Systems and Network operating Center monitoring tools
Security Technologies
Ability to:
Troubleshoot and repair IT infrastructure problems
Identify and implement improvements to IT infrastructure
Communicate technical concepts to non-technical users
Communicate effectively both orally and in writing
Evaluate new hardware and software for usefulness and to determine the best solution to needs
Establish and maintain effective working relationships with fellow employees, clients, and vendors
Work effectively as a team member