Job Description

Job Summary
Provides professional customer service and information processing support for the Office of Financial Aid & Scholarships. Assists students and families with questions regarding federal, state, and institutional aid programs, as well as general admissions and enrollment information. Helps monitor front counter operations to ensure a high level of service and performs general office and administrative support duties.
Essential Duties
Provide front-line customer service in person, by phone, and via email; respond to general questions regarding financial aid and scholarship policies and processes, referring complex inquiries to appropriate staff.
Under the supervision of the direct supervisor, manage the intake and processing of financial aid and scholarship documents; collect, review, upload, and distribute forms; update tracking requirements; and maintain document imaging systems.
Assist with the verification process by reviewing information in Banner and Workflow systems for accuracy and communicating with applicants regarding outstanding requirements.
Maintain current knowledge of federal, state, and institutional financial aid policies and procedures.
Assist with the training and oversight of student workers.
Knowledge, Skills and Abilities
Demonstrated customer service mindset with the ability to provide professional, responsive, and student-centered support.
Strong verbal and written communication skills with the ability to build and maintain positive professional and interpersonal relationships.
Ability to work both independently and collaboratively as an effective member of a team.
Knowledge of federal, state, and institutional financial aid programs, as well as financial aid and scholarship philosophies, policies, and fundamental procedures.
Minimum Qualifications
High school diploma or equivalent.
Experience working in an office environment with customer service responsibilities.
Ability to perform effectively in high-volume or high-stress situations.
Working knowledge of general financial aid and scholarship policies and processes.
Preferred Qualifications
Completion of college coursework and/or experience in a higher education setting.

Physical Requirements
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or status as a protected veteran.

In compliance with the Americans with Disabilities Act (ADA), Angelo State University is committed to providing reasonable accommodations to ensure equal access to employment opportunities for qualified individuals with disabilities. We are committed to ensuring that a qualified individual with a disability has the same rights and privileges in employment as non-disabled employees. If an accommodation is requested for the job application process, please contact our office at (325) 942-2168 or email us at [email protected]