Job Description

Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.
Associate’s degree in Information Technology, Computer Science, or related field; or equivalend combination of education and experience.
Experience configuring and installing workstations in Windows environment.
Excellent problem-solving/troubleshooting skills.
Proven ability to take ownership of and improve a technology service or environment.
Ability to communicate technical information to a non-technical audience.
Experience providing exemplary customer service.
Preferred Qualifications
Bachelor’s degree in a technical field or 3+ years equivalent work experience.
Experience providing desktop technical support in a 50+ user environment.
Experience with Advanced Management Tools such as Active Directory, Group Policy Management, SCCM, Windows Server, and JAMF.
Experience providing technical support in a ticketed environment.
Experience managing or supporting a MacOS environment.
Job Description
Texas State University Libraries is seeking a Library Systems Support Specialist II. This position provides tier II support for public and staff technology in the Alkek Library, TechSpots, and Round Rock Campus Library. This support includes physical configuration of spaces, software configuration and imaging using MDT, SCCM, Active Directory and Group Policy management, as well as day-to-day walkthroughs and troubleshooting of all relevant technology. As Tier II support, this position will work in a ticketed environment providing mentorship and guidance to junior staff and student employees. This is an on-site customer service position with an expectation of strong interpersonal communication and the customer service skills needed to enrich student experience through the use of technology.
Job Duties
Provide first-level and second-level technical support to library staff and patrons.
Respond to help desk tickets, emails, and phone inquiries related to library systems and technology.
Diagnose and resolve hardware, software, and network issues promptly.
Collaborate with other IT teams to escalate and resolve complex technical problems.
Develop and update user guides, manuals, and documentation for library systems and technology.
Image, deploy, and configure Operating Systems and software using MDT, SCCM, and Group Policy.
Participate in cross-functional teams to improve library services and infrastructure.
Engage with library patrons to understand their technology-related needs and concerns.
Provide guidance and support to library users in accessing digital resources and services.
Perform other duties as assigned.
Additional Information to Applicants
This position is an on-site role and does not offer full-time remote work options. Occasional travel to the Round Rock campus library is required.

TXST University Libraries will not sponsor or transfer visa sponsorship for this position.